Refund policy

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at info@auradefence.nl. Please note: returns must be sent to the following address.

Once your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at info@auradefence.nl.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions/non-returnable items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (like special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges
The fastest way to get the item you want is to return the item you currently have and purchase the new item separately once the return has been accepted.

14-day statutory cooling-off period in the EU
Notwithstanding the above, if the goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, the item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.

Refunds
Once we have received and inspected your return, we will notify you and let you know whether the return has been approved. If approved, you will be automatically refunded via your original payment method within ten business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
Please contact us at info@auradefence.nl if more than 15 business days have passed since we approved your return.